Before the Webinar

What equipment will I need?

You just need a basic computer with speakers or headphones. During the presentation, audio will come through your speakers/headphones and the visuals will appear on your screen.

Will my computer work?

Our webinar provider, WebEx, offers a test meeting you can join to make sure your system is ready to go. If prompted, download the WebEx client (a small tool that allows you to view the webinar). Once you see the “Congratulations” slide you’ll know that your system is ready for the real webinar. Enter the test meeting now.

How do I register?

Visit www.crcna.org/webinars and click the link of the webinar you’d like to attend. On the next page, find the “Register” button near the bottom of the page. Fill in your name and other required information and click “Submit”.

Once registered, you’ll receive an email that contains the link you’ll need to click to join the webinar. That link is very important, so be sure to keep this email for the day of the webinar.

Joining the Webinar

How do I join the webinar?

On the day of the webinar, find your registration email. Shortly before the webinar is to begin, click the link in that registration email to join the webinar. Make sure your speakers/headphones are on and wait for the webinar to start.

Troubleshooting

Can’t Join

1. Try this System Check Tool.
2. If prompted, accept the download of the WebEx client (depending on your browser and pop-up settings, a prompt may appear as a small yellow bar across the top of the web page).
3. If your browser is using outdated Java or Flash plugins, you may also be prompted to update those.

Can’t Hear Audio

1. Check that your speakers are turned on or that your headphones are plugged into the correct jack.
2. Check that your computer volume isn’t muted.
3. Turn up your computer volume.

4. 

   Adjust volume on the WebEx Audio Broadcast Panel (see image). 

5. If you accidentally closed that panel, you can re-open it from the top menu item: Communicate > Join Audio Broadcast

Can’t See Presentation

1. If you have several applications open, make sure the WebEx application is on top. Close or minimize unnecessary applications.

During the Webinar

What’s on my webinar screen?

During the webinar, you’ll be viewing the “Event Window” (see image). The Event Window has it’s own set up menus at the top and the main portion of the screen is divided into two parts:

1. left side - content such as slides, videos, etc
2. right sidebar - separate panels for Q&A, chat, polls, and more

How to I adjust volume?

Simply adjust the volume of your computer and/or speakers. You can also adjust volume on the WebEx Audio Broadcast Panel (see image). If you accidentally closed that panel, you can re-open it from the top menu item: Communicate > Join Audio Broadcast  

What is Q&A, and how do I use it?

Use the Q&A tool to send questions - at any time! - to the presenter. The host will compile those questions and, during or after the presentation, pose them to the presenter. Or, in some cases, your question may be answered in writing by another staffer.

If attendance is high, we can’t promise we’ll have time to get to every question. But we’ll try and in many cases we’ll provide you with an opportunity to keep the conversation going after the live event ends.

What is chat, and how do I use it?

Chat is a quick messaging tool we can use to send notes to all participants. You may also use it for quick messages to us like “please speak up”. If you have questions for the presenter, please use the Q&A tool, not chat.

What is a poll, and how do I use it?

Polls are a great tool for getting input from all the webinar participants, much as you might do a show of hands at a live workshop. When the host opens a poll, you’ll see the question appear in your sidebar. Select or type your answer and submit.