How Does Your Church Handle Cold Calls?

As pastor of a small church I had this happen all the time.    I will attempt to put down my rules.

1.  Listen carefully and compassionately.  This is a person whom God brought into your life and this is an opportunity to treat them in the name of Jesus.   Always pray with them about their situation. 

2.  I used a three red flag rule to try and weed out the scammers.  If they said, "My car is out of gas up the street and I need money for gas."  I would ask them to show me the car.   If they said, "I am on my way through to ____" I would say, where did you stay last night and call that place for verification.  If they could not back up the story, a red flag.   In other words, I would engage them enough to figure out if they were lying.  If the story did not check out I would ask them why not.  I would on occasion say, "I have a three flag rule.  Your story did not check out with me.  I am responsible for the Lord's money, and only move forward if the story holds up.  Sorry.  I want to help people and show the compassion of the Lord, but I also need to be responsible."

3. I have a list of agencies in the area and know what they can do.  So I refer them there for additional help.  This is especially helpful for connecting with shelters.  We have a Love in the Name of Christ that screens for scammers.

4.  We always had leftovers in the fridge from church potlucks.  We kept a small food pantry to pack a few days groceries.  Those would be available for meeting hunger needs.

5.  If a person resists what you are offering them, they are probably trying to scam.   The more they resisted, the less likely I was to help them.

6. If a person or family need was greater than I was comfortable with, then I would act to get them to Sunday, but then they would need to meet the deacons after church to address greater needs.   If that didn't work for them, I would try to hold the line that said, "Well, that is how it works for us. So you know where we are."   I had to learn to partner with the deacons as much as possible. 

7.  I kept a sleeping bag on hand, and I could let a person know where some good spots were to spend the night.

8.  On occasion I would open up a classroom for an overnight if children were involved.

9.  I would sometimes go with a person to purchase gas. 

I'm eager to hear other's input.  Jon Westra

We have an arrangement with the local Salvation Army ministry, whose appointment list for the month fills up in about 2 hours. They have a lot of overflow, so we agree to take one referral from them per week, as time and money allow. In return, we take the information from a "cold call" and with their permission submit it to the Salvation Army for guidance as well as a certain level of screening. We think that if there are people misusing the system, the Salvation Army will know about it. With their advice, we will offer assistance to the individual. We limit our assistance to about $300 per individual, though we may adjust that. We usually limit our assistance to rent/mortgage and utilities, leaving the requests for food for the many food pantries and ministries in town. When there is enough money and time, we can handle about 1 cold call and 1 Salvation Army referral a week. However, when there is not enough, we tell Salvation Army to stop referring for a time, and we tell cold callers that we are out of resources.