Disability Concerns

Is CAPTCHA the Best Option on a Disability Site?

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3 comments

Good morning,

I'm an occupational therapist and the wife of Ken Libolt who is disabled from multiple sclerosis. Having a disabled site is so supportive for those with disabilities. Many brain disabilities such as MS affect visual perception as well as motor perception. This creates a challenge in reading and implementing captcha. I understand the security this provides but wonder if there might be another security option which would create easier access to this site?  

Thanks for your consideration,

Lori Libolt

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Ken Libolt

Posted On

September 11, 2017
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Tim Postuma on September 11, 2017

Thanks for the question, Lori. The Network uses Google's "recaptcha" service which has been built with accessibility in mind.  Its latest version reduces the need for people to decipher swiggly text (instead, clicking a much easier 'I am not a robot' box) and also offers an audio option instead of the visual option. You can read more about it in this accessibility review of the service.

We've hopefully switched all the captchas over to this newer tool but if we missed anywhere please let us know by emailing the page URL (and screenshot, if convenient) to network@crcna.org and we'll check into it.

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Ken Libolt on September 11, 2017

Unfortunately, there is not a I am not a robot box! Also, a lot of people use tablets and phones which don't use a mouse. This trend will only increase in the future as the mouse is slowly disappearing. Thank You for your efforts. 

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Tim Postuma on September 12, 2017

The Google 'recaptcha' tool we're using works on mobile and touchscreen devices. It usually shows the "I am not a robot" checkbox but will occasionally show swiggly text if it needs more verification. Both forms work with assistive devices like screen readers.

If you're not seeing it at all, no problem. That means verification isn't needed.

But if you're seeing an altogether different style of captcha (not labeled 'Recaptcha') then let me know which page it's appearing on and we'll check into it further.

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