What happens when church members and community folks contact the church for something? What kind of experience do they have when checking out the church’s website or calling the church office?
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Believe it or not, there are some folks whose hearts beat a little faster when they get to fill in a form. Yup. They actually like filling in all the boxes. If you’re one of these people, you understand. If you’re not, please don’t quit reading. This post is really for you.