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What guidelines should a church have for helping those in need?

Our church receives a lot of requests for assistance. We regularly make food dishes and food and gas vouchers available. We make funds available to help pay bills. The requests for assistance come for our members, friends/neighbours of our members and from those outside our church. As deacons, we sometimes struggle with regard to how to distribute the funds collected in ways that maintain our accountability to the congregation. We currently have some 'understood' guidelines in terms of funds distribution but nothing in writing. There must be churches that have written guidelines - we would...
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