Meet your Customer Service Representative, Daniel Jumaquio

What is a CSR?

CSR stands for Customer Service Representative. This position was first made specifically for Faith Alive Christian resources. Over the years it has pivoted into being the CSRs not just for Faith Alive Christian Resources, but for the denomination as a whole. Now, our home is in Thrive, the denomination's congregational support agency. We are the first voices you hear when you call the denomination. Whether it's a simple transfer, an answer to an inquiry, a phone order, or you need someone to chat with, we aim to provide you with excellent customer service.

What does a typical day of supporting CRCNA members look like for you? 

A typical day consists of answering phone calls, responding to emails and following up with voicemails from missed callers. We mainly receive calls and emails from church staff and volunteers (ie. Church Admins, Sunday School Coordinators, Worship Directors, Etc…). As we come from a Faith Alive background, we specialize in all things related to the Faith Alive books and resources (ie. Discover Your Bible, Dwell, Lift Up Your Hearts, and many other great resources). 

How did you come into your role? 

I attended Redeemer University for my undergrad degree, where I became familiar and well acquainted with the CRC. I come from a background in customer service. Before working with the Christian Reformed Church I was an assistant store manager for a retail store. I personally like being in customer service. I enjoy being able to help others and serve in the background. 

What brings you the most joy as you connect with people every day? 

As the team supervisor, I really enjoy hearing from callers and emailers how helpful and friendly the team is. I enjoy getting a laugh out of a customer, or just being able to hear that they are so happy to have found help.

How can individuals or congregations connect with you?

I can be reached at  [email protected] or 800-272-5125