What is a CSR?
CSR stands for Customer Service Representative. This position was first made specifically for Faith Alive Christian resources. Over the years it has pivoted into being the CSRs not just for Faith Alive Christian Resources, but for the denomination as a whole. Now, our home is in Thrive, the denomination's congregational support agency. We are the first voices you hear when you call the denomination. Whether it's a simple transfer, an answer to an inquiry, a phone order, or you need someone to chat with, we aim to provide you with excellent customer service.
What does a typical day of supporting CRCNA members look like for you?
Answering a lot of phone calls (answered 60 in one day, last week), then either taking care of the person or transferring them to the person that can help them. I answer emails for Dwell digital, sales, and Banner changes. Entering orders for Faith Alive, Today subscriptions for customers that did not receive their original order, and also renewing Today subscriptions. I also fix the accounts of new customers. Email Dwell Digital customers about their upcoming renewals, update their accounts, and their information on my spreadsheets. Submit classified ads for The Banner and send invoices to customers. Transfer product from the Patterson Warehouse to the warehouse in the building, and enter shipments into Shopify of product to both warehouses. I also fix orders when Scott calls and says, “Karen, can you fix this?”
What brings you the most joy as you connect with people every day?
Talking with a customer that I have developed a relationship with or when a customer says, “you helped me last time, I recognize the laugh”. Spending a few extra moments with a customer talking about nothing work related and helping a customer who says “that was easier than anticipated” as they are hanging up the phone.
How can individuals or congregations connect with you?
I can be reached at 800-333-8300 or through my email: [email protected].
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