What is a CSR?
CSR stands for Customer Service Representative. This position was first made specifically for Faith Alive Christian resources. Over the years it has pivoted into being the CSRs not just for Faith Alive Christian Resources, but for the denomination as a whole. Now, our home is in Thrive, the denomination's congregational support agency. We are the first voices you hear when you call the denomination. Whether it's a simple transfer, an answer to an inquiry, a phone order, or you need someone to chat with, we aim to provide you with excellent customer service.
What does a typical day of supporting CRCNA members look like for you?
Most people reach out because they need help or something is not going well. I listen and aim to help find answers, resources, place orders, update their subscriptions for the Banner or Today or just find the right person to connect them with.
How did you come into your role?
I had been working with nonprofit Christian organizations for at least 5 years, especially in sponsorship and donor support, and I also had many years of experience in corporate customer service. Along the way I was developing skills in writing, editing, and translation, and I kept hoping to find a role where I could bring all those gifts together to serve the Lord. When I saw a position within the Christian Reformed Church that combined my experience in ministry support, customer service, and communication, I prayed about it and applied. After my first interview, I realized I really liked the people here and hoped I could stay, but I knew the Lord would have the final word. I’m thankful He answered that prayer in a positive way. Now, before I start my shift each day, I first report to Jesus and then to my team, something like, “Hey, here I am for another day of work.”
What brings you the most joy as you connect with people every day?
What I enjoy most is helping someone move from frustration to clarity, a lot of nice people call, specially ones who just want to help others in their journey of faith. Whether it’s finding a solution or simply listening, I’m glad when people leave the conversation feeling supported and reminded they’re not alone.
How can individuals or congregations connect with you?
People can connect with me through the CRCNA customer support team by email or phone.
1-800-333-8300
[email protected]
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